Success Coach Accountability
One of the many faces of a success coach is that of the "newspaper editor." In my mind, the newspaper editor is one of those hard-boiled, almost mythical newsroom fixtures of old always seen walking around the bull pen, chomping on a cigar, calling out to the rookie reporter: "Masterson! You better have that scoop you're writing on my desk by the end of the day or it'll be the last time you see your name in print, ya hear?!" Though this model is not exactly the one to which I subscribe, the basic premise of this part of my job is this: it's important for struggling college student to have someone to whom they must be accountable on a regular basis.
However, it's not just students who need accountability in order to produce their best results; success coaches, too, must continue to check and re-check our status, progress, and methods. That's why, at each of our bimonthly success coach meetings, all of the coaches in our program are required to submit a status report for each of our students. These reports contain three basic pieces of information:
1. Whether the student has been present for all scheduled meetings with their coaches. If there have been absences, how many and for what reason/s?
2. The number of documented study hours the student has accrued in the past two weeks. (We require all of our students in the success coach program to put in a certain number of hours of documented study time- they must sign in, sign out, and an authorized staff member must approve the validity of these signatures as well as the time accounted for- in either the library or the academic support center.)
3. A short, written summary about how the student is doing as well as a brief outline of the action plan the coach and student have developed to deal with any issues. These summaries can speak to academic issues we are dealing with, i.e.: "student has expressed concern about math class, so we are looking for a tutor," or more social ones: "student continues to have trouble with his roommate, so we are setting up a meeting with his RA."
Accountability is crucial in making sure that our program works effectively for our students. It also helps me, personally, keep track of the progress a student is or is not making. If I find myself writing the same short summary over and over again for the same student, I know that something's not working. Likewise, nothing makes me happier than when I am able to write simply, "student is really on the ball now. She has gotten organized, is staying focused, and I expect good things.
Susan Marion is the Coordinator for Success Coaches at Tiffin University, in Tiffin, Ohio. She was instrumental in starting success coaching at the institution in 2007. The program now has fifteen part-time success coaches and supports almost one hundred students who are at risk academically.