The Success Coach and Professor Relationship
No man is an island, and no success coach is a one-man band. In addition to partnering with our students, effective success coaching is very much about forming relationships with administrators, athletic coaches and, most importantly, professors. That's why at the midpoint of every semester, we ask our professors to fill out progress reports on each and every one of our students. These reports provide us first and foremost with objective information- whether a student is really going to class, turning in assignments, and submitting adequate work. They also, however, give professors an opportunity to add additional comments in which they can make subjective observations about a student's performance, raise concerns, and even provide suggestions.
These comments have proved invaluable time and again. Sometimes they reveal realities that students have been trying to conceal. (Ah, so your claim that you haven't missed a class in weeks, sir, turns out to be factually inaccurate!) Sometimes the issue is relatively simple: a student is turning in work on time but never seems to proofread it. Sometimes a professor will help us get closer to the root of a deeper problem. Perhaps the student seems to understand the material but just doesn't pay attention in class. Perhaps he or she is focused in class but just fundamentally does NOT understand the material. Professors are our eyes and ears on the ground, and through their observations and suggestions, success coaches are more easily and efficiently able to help our students identify issues and work to correct them.
Professors, however, much like the rest of us, aren't huge fans of filling out paperwork for seemingly no reason, and awhile ago I received an email from a professor basically asking, "how do I know that success coaches are actually DOING something with the information I am taking time out of my already busy day to provide?" It was a fair question, and so we tweaked our program so that communication began to flow in both directions. We now send emails to all of the professors working with students in the success coaching program that let them know exactly how their commentary informs and guides our work.
This process begins with us going over the progress reports with each student. If a student has been telling a story that comes into direct contrast with something the professor has said, we address it immediately. As someone with decades of both teaching and parenting experience, I can sniff out a lie or a half-truth pretty consistently, but there are times I've had students who were able to put one over on me…for awhile. No one likes to be caught in a lie, but once he or she is, the culprit is generally much less likely to try it again. We do not do this to shame students but to shine a light on the realities of the situation. Then, it's time to make a plan. For example, let's say a student is in trouble primarily because he is not going to class. First, we sit down and figure out WHY that is. One might assume that a student like this is simply some combination of lazy or undisciplined, but I've had not a few students for whom not going to class was part of a much larger, more complicated whole. One student I worked with admitted to being entirely confused during lectures, and that level of incomprehension made him feel ashamed which, of course, is not a particularly wonderful feeling. In order to avoid the feeling, he had decided to avoid class altogether- an understandable impulse, of course, but not necessarily a useful one. For other students, this plan can involve anything from seeking tutoring, planning out study time at the beginning of each week, giving themselves more time than they thought they needed to do assigned reading or to write papers, and setting earlier alarms so they can be out of the door with enough time to get to class.
Now that professors know not only that their input is appreciated but also precisely how we use it to help our students pass their classes, they have become even more willing to fill out midterm progress reports. That's an unequivocally good thing, since we are all part of the team of people doing our best to ensure that as many students as possible leave our university with a cap, a gown, a diploma, and a smile on his or her face.
Susan Marion is the Coordinator for Success Coaches at Tiffin University, in Tiffin, Ohio. She was instrumental in starting success coaching at the institution in 2007. The program now has fifteen part-time success coaches and supports almost one hundred students who are at risk academically.