Posts tagged support
Five Advising Skills Needed When Adopting Artificial Intelligence in Student Services

Artificial Intelligence (AI) is coming to Higher Ed and it is going to impact several areas of the university, especially student services.  AI will not replace advisors, but it will require tapping into a different skill set.  This is an exciting thing as I believe AI will allow advisors and student support staff to focus on what they love most – transforming students. Academic Advisors and student support staff are, by nature, motivated to support others succeed. Unfortunately, when you

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Student Advising Models and Guided Pathways

“Guided Pathways” is the buzz phrase in higher ed these days.  Data is showing how a guided pathway’s solution impacts student success and graduation rates, especially at community colleges.  A study by Davis Jenkins and Sung-Woo Cho that was released in 2012 showed more than half of students who entered a program in their first year earned a credential or transferred within 5 years.  For students who did not enter a program until their 3rd year, the success rate was

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Is Technology replacing Advising?

According to MarketWatch, by 2035 there will be 2.7bn students worldwide and in order to meet this demand we would need to build two universities per day over the next 20 years.  Couple this growth with tightening budgets in higher education and cuts have to occur somewhere.  Are you currently experiencing this in student services on your campus? MarketWatch also indicates that EdTech will be a $252bn industry by 2020.  We can register students without a human interaction.  Students can

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Relationship Retention

Okay, perhaps this is my Andy Rooney moment (and perhaps that reference alone dates me), but it seems like these days everyone is falling head over heels for Big Data. Algorithms will help us all lose weight and find a mate! We count on apps to help us walk more and sleep better! And when we talk about college retention, we flock right to the numbers and conclude that we think we know everything that we need to know. Not

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